14 replies to this topic

[sam04]

I listed My Iphone on eBay for selling with clear specifications, The winning bidder has received them, and has emailed me asking for a refund because she don't like its color .I also included in the advertisement: 'The seller will not accept returns for this item.'

Should I be nice and do the refund?She has offered to pay the return postage, but I then have to do the whole re-sell process and pay another vendor fee.

[~Spyne~]

I'll play along...

You have no obligation to accept a refund. And if they give you bad feedback, you can object and have it removed.

[Dylby1]

I wouldn't. It clearly stated in the ad that you wouldn't do refunds. She should've looked at the photo's to see the color first.

If she leaves you bad feedback because of that, you can take it up with eBay themselves and usually they can hide the feedback

[Mr. Drifter]

deny it, say the colour was in the ad, and that you said clearly 'no refunds', which you did.
If they want to fight it, say fine, get them to post it back, when it gets to you, refund them. I get the feeling they may be trying to scam you by getting the money back, and keeping the iphone.
or, tell them they have a few options:
1. Deal with it. Everything was mentioned in the description. they bought it knowing well what colour it was
2. send the item back, and recieve a refund when the item is recieved.

Edited by Mr. Drifter, 14 June 2012 - 11:13 PM.

[Dylby1]

when it gets to you, refund them

Cant emphasize this enough
DO NOT REFUND ANYTHING UNTIL YOU HAVE THE ITEM BACK

[Rory_newton]

Be careful though as she might send you one back that isn't yours or something (I.e .Swap it with HER broken one and pretend that it was sent to her like that). Or swapping parts or something...

Could happen!.......It's probably safer and easier not to do the refund. You did state that you wouldn't accept refunds....

[Cide]

wait, what? iPhone...didn't like it's colour? the phone only comes in two effing colours what was she expecting a never before seen technicoloured iPhone?

[Fever.tapaz]

haha thats gold.. as said before just play along.. dont worry bout her.. you got your money she got the phone.. thats how business works.. returning because of the color is a B!@#$%^ reason to ask for refund.. tell her you will send her a can spray so she can paint it the color she wants -_-

[Olivia Waugh]

you can suggest buyer to resell that phone on other easy counter but don't refund.

[Captn_Awesome]

find them stab them kill them. Stupid gits

[mad89]

Be careful though as she might send you one back that isn't yours or something (I.e .Swap it with HER broken one and pretend that it was sent to her like that). Or swapping parts or something...

^ This was my first thought also.

If you had a picture of the phone in your ad, the colour stated in the description, as well as a clause saying no refunds, then your case looks better than hers anyway if she does do an eBay (or PayPal) dispute. I doubt you'd lose if she takes it that far.

I say, deal done, no refunds, politely reject her request (stating the reasons why, i.e. colour was shown in the ad, you stated no refunds etc), and keep all email history/correspondence as evidence for eBay.

Keep us updated, i'm interested to see how this turns out!

[Mr. Drifter]

^ This was my first thought also.

If you had a picture of the phone in your ad, the colour stated in the description, as well as a clause saying no refunds, then your case looks better than hers anyway if she does do an eBay (or PayPal) dispute. I doubt you'd lose if she takes it that far.

I say, deal done, no refunds, politely reject her request (stating the reasons why, i.e. colour was shown in the ad, you stated no refunds etc), and keep all email history/correspondence as evidence for eBay.

Keep us updated, i'm interested to see how this turns out!

This

[SQXPRT]

Tell 'em to suck it up (in a nice way, of course).

[ubernoob]

Send her $3 via PayPal so she can go and get a nice pink Rhinestone encrusted case.

Trust no one on Ebay, the guy I bought my phone from on Ebay said he loses lots of money from dodgy buyers and he sells lots of phones.

[sam04]

Overnight the buyer has told me she accepts the situation.So as long as she doesn't change her mind, it's all finished.
Thanks for advice, all.